FAQs

Answers to your questions about CBD and how it works.

CBD

Get the facts on cannabidiol (CBD) and its usage.

 

Who is Korent Hemp and why should I trust you?

Korent™ is a product line from Criticality, LLC, a North Carolina-based industrial hemp company that takes a science-based approach to the extraction, refinement and formulation of high-quality cannabidiol (CBD) products. Criticality is an affiliate of Pyxus International, Inc., a nearly 150-year-old global agricultural company headquartered in North Carolina.

Criticality is led by CBD experts and extraction and purification professionals. We are proud that our leadership team has more than 25 years’ experience specifically in the extraction and purification industry. Our company’s CBD-based products, like Korent, are made with hemp grown by experienced, U.S.-based farmers.

Our products are produced in food-grade facilities following Good Manufacturing Practices (GMP), and undergo significant testing and third-party analysis to ensure the highest-quality products for our consumers.

Through partnerships with a network of carefully-vetted family farmers, our suppliers produce superior hemp plants.

  • Our hemp suppliers source the vast majority of their hemp from local, North Carolina hemp farmers.
  • Farmers that supply Criticality must follow testing and certification processes set forth by the states where they reside.
  • These farmers are also provided with recommended growing methodology. Their crops undergo third-party testing pre- and post-harvest to ensure quality and compliance with the law.
  • To protect the integrity of the product and ensure compliance with transportation regulations, all growers supplying Criticality follow strict transport logistics protocols.
  • What does track and trace mean? We provide unparalleled transparency into the production of our industrial hemp-based CBD products through the SENTRISM platform. SENTRISM combines the power of processes, technology and people to collect hundreds of data points throughout a product’s supply chain journey, from seed-to-sale. Not only is the data collected, the lot-specific details are then shared with the product’s consumer. The interface is unique to the industry, providing consumers with transparency into the lifecycle of their specific product purchase.
    • The information and data documented includes, but is not limited to, the hemp’s cultivation, harvest, processing and final production of individual batches of our products.
    • By providing unique identifiers to farmers and their crops, SENTRISM monitors all information and data prior to planting all the way through individual batches of product.

What is SENTRISM and why should I use it?

SENTRISM is a user-friendly track-and-trace tool that enables consumers to quickly obtain verifiable, accurate, and comprehensive information on the origin and manufacturing of products on the Korent site. Customers can simply enter a product batch number to trace a product from seed to sale. Our incorporation of SENTRISM provides customers with:

  • Product confidence
  • Quality assurance
  • Ingredient verification
  • Batch test visibility
  • Deeper product knowledge
  • Verification of responsible production

Are all products sold on the site traceable?

We want you to know exactly what you’re purchasing and consuming. The products we sell are traceable right back to the source through the SENTRISM track-and-trace platform — or are verifiable through the original batch certificate of analysis, depending on which type of product you’re purchasing.

How do I use SENTRISM to trace the products I buy on your site?

Tracking your purchase is easy. Simply enter your product, lot, or batch number on the Verify My Product page.

What type of extraction method do you employ?

We employ a proprietary, environmentally-friendly, bio-pharmaceutical grade process, supercritical fluid extraction (SFE), to separate CBD oil from plant material.

As pioneers in this space, we have been using SFE for three decades in the food and pharmaceutical industries, and today we use it to produce superior, high-quality CBD.

What kind of testing and analysis is performed on your products?

All products are subject to rigorous testing and third-party analysis to ensure a consistent and high-quality product. This confirms that our products contain what they claim on the label.

  • We analyze and validate raw materials for cannabinoid levels and potential chemical, microbial and heavy metal contaminants.
  • After the material is processed, it’s subjected to the same analysis and validation and in turn, allows us to share those test results though SENTRI{SM} as well as a certificate of analysis.

Why do we test?

We are a health-focused company that believes in producing and delivering the most consistent product of the highest-quality to our consumers. Testing helps us to meet that goal. We not only test to ensure our products comply with the law, but also for potential contaminants such as chemical, microbial and heavy metals. We stand by our products and deliver what we say we deliver.

How are THC and CBD levels tested?

Independent third-party testing laboratories use a form of analytical chromatography to test for CBD and THC levels, as well as other cannabinoids. Chromatography is a technique that separates the constituents of a mixture into its individual components, so the individual components can be quantified and analyzed.

Will Korent products get me high?

All of our products are derived from U.S-grown hemp and comply with the 2018 Farm Bill. The products contain a delta-9 THC concentration of less than 0.3% on a dry weight basis. Certain products have non-detectable limits of THC. Products with less than 0.3% THC have been shown to not have psychotropic effects.

As with any wellness product, we recommend that you consult your physician to address your specific health condition, especially if you are taking medication, have a medical condition, are pregnant or are lactating.

Are hemp and CBD legal in my state?

CBD products derived from hemp are legal to purchase in the United States, with varying levels of restriction on a state-by-state basis. Please consult your specific state and local laws.

What’s the difference between hemp and marijuana?

Hemp and marijuana are both part of the cannabis family. From the outside, the two are very similar in appearance and growth habit. The key difference is the THC and CBD levels in the plant. Marijuana typically contains a high amount of THC (5%-35%) and is a psychoactive; hemp typically contains lower THC (<0.3%) and can be found in wellness and natural food products, supplements, skincare products, clothing, accessories and more.

What is the human endocannabinoid system?

The body's endocannabinoid system (ECS) is a network of receptors throughout the human body that helps regulate physiological and cognitive processes, including, influencing mood, appetite, sleep, hormone production, memory, pain sensation, and even nervous and immune system responses. The ECS works with naturally-occurring cannabinoids in your body. There are two popular external cannabinoids, CBD and THC, and more than 100 additional cannabinoids found in the hemp plant. CBD is believed to promote the balance and wellbeing of the ECS.

What is Cannabidiol (CBD)?

CBD is a naturally-occurring, non-psychoactive phyto-cannabinoid (plant-derived) and one of many cannabinoids found in hemp. Learn more about the chemistry of CBD here.

How does CBD work?

CBD is believed to affect the body through its interaction with the body’s endocannabinoid system (ECS). ECS is a network of receptors throughout the human body that helps regulate physiological and cognitive processes, including, influencing mood, appetite, sleep, hormone production, memory, pain sensation, and even nervous and immune system responses.

Why do people use CBD?

CBD derived from the hemp plant is often used by individuals looking for a natural wellness product.

How much CBD should I use? How often should I use it?

Everyone’s body is different and may require different amounts of CBD based on factors such as metabolism, activity level, medications you are taking and overall health. You need to determine the amount that fits your body and purpose. Begin with a low amount and increase or decrease that amount based on signs from your body. A medical professional can also help guide you in this process.

For the best results:

  • Frequent and consistent use is highly recommended
  • Store in a cool, dry location
  • Avoid contact of the dropper with other surfaces to maintain cleanliness and preserve the quality of your CBD product
  • Consult a physician

How much CBD is in Korent products?

Our products contain varying amounts of CBD. To ensure a product is right for you, check the label for CBD content.

How do I use Korent products?

Our CBD products can be administered orally, topically, or through vaporization. Consumers are typically able to feel the benefits of CBD quicker when the product is vaporized versus when it is taken orally or applied through the skin. However, the best method of use is strictly your preference.

How can I verify the quality of my Korent product?

You can download batch-specific results for your product on our Verify My Product page by using the lot number found on your bottle.

When you download testing results, the first page is our internal certificate of analysis that summarizes the testing results. The more detailed independent laboratory results are on the following pages.

Can I see the test results of my product?

Verify My Product page will provide you with batch-specific test results of your product using the lot number found on your bottle.

Are Korent CBD products compatible with my vaporizer?

Our e-liquid products work with any open-tank or refillable system and are fitted with a dripper tip rather than a dropper to make administration simple. The VG/PG concentration of our products is 50/50.

Where does Korent ship its products?

Korent ships to most states and certain countries. If you have questions about shipping, please contact us via email customerservice@korenthemp.com.

Will my personal information be secure?

How can I ensure my online payment is secure?

We exclusively process our orders through accredited and trusted American financial institutions.

What are the benefits of CBD?

CBD interacts with the body’s endocannabinoid system. The endocannabinoid system is believed to help regulate physiological and cognitive process such as:

  • Mood
  • Appetite
  • Sleep
  • Hormone production
  • Memory
  • Pain sensation
  • Nervous and immune system responses

What's the difference between CBD isolate vs. full spectrum?

CBD isolate — is a concentrated form of the CBD cannabinoid. Cannabinoids are diverse, naturally occurring chemical compounds present in the cannabis plant.

Full -spectrum CBD — is CBD that contains multiple plant compounds found in the hemp plant, including other cannabinoids, like CBN, THC and CBG, among others.

Will I fail a drug test after using Korent products?

To avoid any issues with drug testing, it is recommended that all hemp-based products be avoided. The CBD products available on Korenthemp.com are derived from hemp containing less than 0.3% THC. While products with this level of THC are believed to not induce the feeling of being "high," they are not completely THC-free and could affect a drug test.

First time using CBD? Here's what to know.

If you’ve never used CBD before, gaining more knowledge about product formats, amount to consume, and how to purchase can help. First, make sure you know the basics of CBD and the potential benefits. Next, learn about which the various CBD product formats available.

CBD Formats
Our CBD is available in a variety of formats. Learning more about your options can help you decide what’s best for you.

  • CBD e-Liquid or vape juice: CBD e-liquid, comes in a liquid format, designed to be used with a vaporizer device. The CBD e-liquid is heated by the device into vapor and inhaled.
  • CBD oil drops: CBD oil is taken orally, with drops of the oil being placed under your tongue to help with absorption.
  • Liniments: CBD liniments are topical ointments that are applied directly to the skin in a targeted area.

Four considerations for choosing a format:

  • Delivery Method: Delivery methods differ by CBD product. To decide, think about how you want or need to take your CBD.
  • Your Needs: Identifying your needs and goals can help you choose the right delivery method.
  • Frequency: Depending on the product format, there are different amounts and frequencies for use.
  • Timing of Benefits: When assessing your needs and goals, think about whether you need a quick response from the CBD or sustained delivery over a longer period of time.

What is the return policy?

30 day money back guarantee:
We stand by the quality of our products, but if you are not 100% satisfied with your purchase, we offer a 30-day money-back guarantee. Simply email customerservice@korenthemp.com and someone will be in touch.

What is your shipping policy?

  • Customers are prompted at checkout to choose a shipping delivery method for their cart.
  • The total shipping cost depends on the products ordered and delivery method chosen.
  • Standard ground shipping is free.
  • Orders are processed on a first-come, first served basis and are typically processed in 1-3 business days.
  • Business days are Monday through Friday, excluding national holidays in the United States.
  • Once the order is fulfilled, a tracking code is send to the email address provided in the order.

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